Four key soft skills will be required by 2022 for leaders.

We spoke with several instructors who teach and cultivate these skills and asked them which ones they thought were the most important. What they had to say about it is as follows:

Photo by Mika Brandt on Unsplash

1. Be patient.

“Patience will be required to find some clarity amid uncertainty,” says Dr. Annabel Beerel of Annabel Beerel Consulting, senior executive leadership, and change management executive. She explains how being patient can assist IT leaders in avoiding the need for quick-fix solutions when problems arise.

How many of us have worked for companies where the infrastructure was held together with band-aids and duct tape? This is frequently the result of a desire to solve problems quickly, but not always permanently. It’s especially easy to fall into this trap when you have a remote workforce juggling a million little requests. Patience, according to Dr. Beerel, is the cure and a valuable skill to cultivate.

2. Listening with empathy

Eldridge Gilbert III, Chief School Officer at Coney Island Prep as well as a DEI and leadership trainer in Brooklyn, believes that empathic listening will be a critical skill for CIOs in 2022 and beyond.

He explains that “empathic listening” entails active listening habits as well as a variety of questioning techniques. You can improve relationships by having a better understanding of what is being communicated, both intellectually and emotionally.

It and company infrastructure management necessitate a thorough understanding of what company employees require — their pain points, frustrations, and wish lists. Only after empathic listening can important decisions be made.

Trish Foster, a consultant and workshop facilitator, believes that leaders must be able to hold and lead inclusive, authentic conversations. According to Foster, these are the most important daily tools for “creating a caring, inclusive, psychologically safe culture — especially in a world where the boundaries between personal life and work have blurred.”

3. Storytelling

Storytelling will be the most important soft skill in the coming year, according to Beth McCarthy, a Tufts University professor and consultant who helps businesses think through difficult problems. She explains that “I believe this is largely due to the fact that we work in a mostly remote environment with a lot of distraction.”

“It’s even more critical that we figure out how to get people to lean in and want to learn more.” A good story can persuade us to believe what other people say and, as a result, act or change our behavior. Without a doubt, this is an essential skill for leaders who are constantly attempting to initiate significant change.

4. A collaborative attitude.

According to a biobehavioral coach, educator, and facilitator, a successful 2022 (and beyond) begins with a “collaborative mindset.” A collaborative mindset necessitates that all voices are heard and all contributions are valued. Crader considers this to be the gold standard for fostering a sense of safety and belonging both inside and outside the workplace.

He claims that “a collaborative mindset promotes a healthy nervous system, increased creativity, social connectedness, and, ultimately, personal dignity.” “We live in historic times.” When confronted with an ever-changing and unknown future, legacy beliefs and practices frequently fall short of providing solutions. The solution may lie in relying on diverse collaborations, especially when combined with self-awareness and compassion.

To meet the many challenges of 2022 and beyond, CIOs will need to hone their existing soft skills while also developing new ones. Many of the technological and infrastructure challenges that we will face in 2022 will require us to use our most human skill sets.

Jason Lavender is the Co-Founder of Electives, corporate learning and development platform based in Boston that allows companies to create their own unique faculty and bring employees together through shared learning experiences.


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